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SAMADHI PRIVACY POLICY

We value your confidentiality. The page below goes into detail about how we approach your data; the short version is that our intentions are honorable.

This policy explains how we use your data and protect your privacy when you use our website, contact us by phone or email, and how we use CCTV. We will continue to update and review this policy as our services evolve in order to comply with both the law and customer feedback.

Samadhi Center, LLC (“Samadhi”) respects your privacy and wants you to feel at ease when visiting our website and using our services. This privacy policy governs how Samadhi collects, uses, maintains, and discloses information gathered from website visitors. This privacy statement applies to Samadhi’s website as well as all of its products and services. We hope that this information will assist you in making an informed decision about sharing personal information with us. Please read this privacy statement carefully before using the site or providing any personal information. You should read the privacy statement every time you visit the site to ensure that you understand how any personal information you provide will be used.

YOUR PERSONAL DATA/INFORMATION AND OUR REPOSPONSIBILITY OF DATA PROCESSING?

Personal data is the information that can be used to identify a living individual. This can also include particular categories of personal information (information about a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, memberships, genetic information, biometric information, health information, and information about their sexual life or orientation), as well as information about their criminal records.

The Samadhi entity in charge of processing your personal data/Information will be determined by how you interact with Samadhi (whether through our website, other communication channels, or at our physical locations) and where you are in the world. In this privacy policy, the relevant Samadhi entity is referred to as “Samadhi,” “our,” “we,” or “us.”

Please see the table below for the name of the Samadhi entity in charge and contact information:

Emirates of the United Arab Emirates

Your purchases of goods and services, as well as your participation in specific UAE-based events and promotions, are all under the control of Samadhi Center (Center address). Samadhi Center, LLC (Center address) is responsible of all other processing related to our website.

It may be necessary for one Samadhi company to share your personal information with another Samadhi company from time to time. Your personal data may also be shared with Samadhi Center, LLC by all other Samadhi companies in order for Samadhi Center, LLC to assist with any issues when using our website and to complete the processing activities described in the “How and why we use your information” section below. By continuing with your transaction, you acknowledge and accept the terms of this Privacy Policy.

SAMADHI WEBSITE

Personal identification data/ information may be collected in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features, or resources made available on our website. The following information may be requested of users:

Name

Email address

Mailing address

Telephone/Mobile number

Credit Card information

However, users may visit our site anonymously. We will only collect personal identification information from Users if they voluntarily provide it to us. Users may always refuse to provide personal identification information, but doing so may prevent them from participating in certain website-related activities.

When Users interact with our website, we may collect non-personal identification information about them. Non-personal identification information may include the browser name, computer type, and technical information about users’ means of connection to our websites, such as the operating system and Internet service providers used, among other things.

Where we do collect your personal data, we need it to validate who you are, respond to your inquiries effectively, monitor your usage of our sites as you sign up for classes, and develop usage metrics for our own use.

If you register for one of our classes, pools, saunas, or cold baths, we will also collect information about your health and any physical impairments that may limit your ability to use our services. This is to ensure that we consider your medical history and can help you decide whether it is safe for you to attend our classes. You are still responsible for your own health and safety, and collecting this information has no bearing on our liability to you, as detailed in our Terms of Service.

WHILE CONTACTING US –

  • through telephone

Your calls to us or telephone conversations are not recorded by us. However, while on calls, we might gather the following data: do not record telephone conversations or calls that you make to us.  During calls, we may however collect the following information:

Name

Contact details.

Your Samadhi Center account email address

In order to fulfill our contractual obligations to you, provide you with the services you have requested, and/or address any questions you may have when calling, we must process this information. Process this information because it is necessary for the performance of our contract with you, and to enable us to deliver the services to you that you have requested and/or resolve any queries that you might raise when you call.

  • through email

We might keep a copy of our emails to you as a record of your interactions with us and to help us respond to any questions you might have.

CLOSED-CIRCUIT TELEVISION (CCTV)

Some of our locations have CCTV installed to keep an eye on security and help with crime prevention and detection.

In each country, we operate our CCTV in accordance with the instructions provided by the regional data protection authority. Samadhi gathers this information as part of its function as a service provider to you and to protect the welfare of our employees and site visitors.

We won’t keep images around any longer than is necessary, and we’ll get rid of them safely.

You agree to the above-described CCTV recording by using our services and Centers.

HTTP COOKIES

HTTP Cookies may be used on our website to improve user experience. Cookies are stored on the hard drives of users by their web browsers for record-keeping and occasionally to track information about them. A user’s web browser can be configured to accept cookies or to notify them when cookies are being sent. If they do, be aware that not all components of the website may operate optimally or correctly.

Visit  https://www.aboutcookies.org /or other comparable websites to learn more about cookies.

USE OF YOUR INFORMATION

  • We gather and process personal data about users and visitors to our sites, clients, customers, and website visitors. This is done so that we can provide services to you, deliver products to you when you make purchases, process payments you send to Samadhi, and figure out how to make our products better for you..
  • The following uses of your personal information are all within the scope of our legitimate interests in providing you with services and goods, and/or when they are required for the fulfillment of our contract with you:
    • To provide better customer service –  Your information enables us to more effectively handle your requests for customer service and cater to your needs.
    • To personalize the user experience – We may use aggregate information to understand how our users as a group use the services and resources provided on our website.
    • To improve our website – We may use the feedback you provide to improve our products and services.
    • To enhance our website – We may use your feedback to improve our products and services.
    • To implement a promotion, contest, survey, or other feature – To send Users information about the services they have purchased from us.
    • To send periodic emails – We may use the email address to send users order-related information and updates. It could also be used to respond to their inquiries, questions, or other requests. We may also send emails to users with company news, updates, related product or service information, and so on. If you want to unsubscribe from receiving future emails at any time, we include detailed unsubscribe instructions at the bottom of each email.
  • Samadhi places a high value on protecting the privacy of a very young. As a result, we never collect or maintain information on our website from those we know are under 18, and no part of our website is designed to attract anyone under 18 unless otherwise stated in this Agreement.
  • You agree to the terms of our Privacy Policy by using our services, website, or Centers.

DATA / INFORMATION STORAGE?

  • We take our responsibility for data protection very seriously, and we adopt and uphold high standards in the handling of personal information.
  • We use appropriate data collection, storage, and processing practices, as well as security measures, to protect your personal information, username, password, transaction information, and data stored on our website from unauthorized access, alteration, disclosure, or destruction.
  • Our website and its Users exchange sensitive and private data via an SSL-secured communication channel, which is encrypted and protected with digital signatures.
  • Regarding the disposal of your information, we will not keep it any longer than necessary, and when we do, we will securely destroy paper and electronic copies.

WE SHARE DATA WITH?

  • We, like almost every other company, use third-party companies to provide some aspects of our service, so when you make payments, for example, you will need to provide your payment information to our payment provider. Rest assured that the people we work with are trusted by millions of people and have excellent safeguards in place; however, we bear no responsibility for such providers, and such transactions are undertaken at your own risk.
  • We may also be required by law to disclose your personal information to our advisers.
  • If we do share your information with other organizations, we will have protocols in place to ensure compliance with local data protection laws.
  • We will not use your personal information for third-party marketing without your express permission.
  • We do not sell, trade, or rent personal identification information about our users to third parties. We may share generic aggregated demographic information about visitors and users that is not linked to any personal identification information (i.e., in an anonymized form) with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Please be aware that the privacy practices described in this privacy statement only apply to this website. Please review the privacy policies posted at other websites you visit before using them.

EXERCISING YOUR RIGHTS

You can ask us at any time for a copy of the personal information we have about you, and we’ll respond within the time frames specified by your country’s data protection laws. In some cases, you also have the following rights:

  • Ask us to correct any inaccurate personal data we may have about you.
  • Request that your personal information be erased. This allows you to request that we delete or remove personal information where there is no compelling reason for us to continue processing it.
  • Raise an objection to the processing of your personal information where we rely on a legitimate interest (or those of a third party).
  • Request that your personal information be restricted from being processed. This allows you to request that we halt the processing of personal information about you, for example, if you want us to evaluate its accuracy or the reason for processing it.
  • Request that your personal information be transferred to another party.

If we process your personal information with your consent, you may withdraw your consent at any time.

By contacting the relevant Samadhi company and using the contact information for the relevant country listed in the “ YOUR PERSONAL DATA/INFORMATION AND OUR REPOSPONSIBILITY OF DATA PROCESSING” section above, you can submit a request regarding any of the rights outlined here. You can also get in touch with us by using the information provided in the “Contacting us” section below.

You have the right to file a complaint with the local data protection authority at any time if you have a complaint about how we are handling your personal information.

CHANGES TO THIS PRIVACY POLICY

Samadhi has the discretion to update its privacy policy and Terms of Service at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

CONTACTING SAMADHI

If you have any questions about this Privacy Policy, the practices of Samadhi or its services, or your dealings with this site, please contact us at: info@samadhi-wellness.com  or Samadhi Center LLC

CONTACT WEB

This Privacy Policy has been updated and is effective as 26/03/2023.